Booking Terms & Conditions

Blooming Property Services Ltd

These Booking Terms & Conditions (“Terms”) apply to all reservations made with Blooming Property Services Ltd (“we”, “us”, “our”). By making a booking, the lead guest confirms that they have read, understood, and agreed to these Terms on behalf of all guests staying at the property.

1. Contract & Booking Confirmation

A legally binding contract is formed once:

• Payment has been successfully received; and

• Written booking confirmation has been issued by us.

We reserve the right to refuse or cancel any booking where these Terms are breached, false information is provided, or verification requirements are not met.

2. Guest Eligibility & Verification

The lead guest must be 18 years or over and present valid government-issued photo identification upon request.

For security, insurance, and fraud-prevention purposes, we require:

• Valid photo ID for the lead guest

• Full names of all staying guests

• Confirmation of the purpose of stay

Failure to complete verification accurately and promptly may result in cancellation without refund.

3. Maximum Occupancy & Use of Property

The property may only be occupied by the number of guests confirmed in the booking.

• Unauthorised guests are strictly prohibited

• The property must not be used for parties, events, commercial activity, or unlawful purposes

Any breach of this clause may result in immediate termination of the stay without refund.

4. Check-In & Check-Out

Check-in and check-out times are as stated in the booking confirmation.

• Early check-in or late check-out is not guaranteed and must be agreed in advance

• Unauthorised late check-out may incur additional charges

5. House Rules 

Guests must comply fully with the house rules provided before and during the stay, including but not limited to:

• No smoking inside the property

• No parties or events

• Quiet hours between 10:00pm – 7:00am

• Respect for neighbours and the local area

Serious or repeated breaches may result in:

• Immediate termination of the booking

• Removal from the property

• No refund of any unused nights

6. Damage, Loss & Additional Charges

The lead guest accepts full responsibility for:

• Any damage, loss, or breakages

• Excessive cleaning requirements

• Breaches caused by any member of their group

We reserve the right to recover reasonable costs for repairs, replacement, or cleaning via the payment method used for the booking.

7. Cancellation, Amendments & Refunds

All bookings are subject to the cancellation policy selected at the time of booking or displayed on the booking platform used.

Cancellations

• Any cancellation request must be made in writing, either directly to us or via the booking platform through which the reservation was made.

• Refunds (where applicable) will be issued strictly in accordance with the applicable cancellation policy.

• No refunds are provided for early departures, unused nights, or failure to arrive (“no-shows”).

Amendments & Date Changes

• Requests to amend a booking, including changes to arrival or departure dates, are subject to availability and our discretion.

• Date changes, shortening of stays, or postponements will be treated as cancellations unless expressly agreed by us in writing.

• Where a date change is agreed, revised rates, minimum stays, or conditions may apply.

Refunds

• Refunds are processed to the original payment method only.

• Processing times may vary depending on the payment provider.

• We do not accept liability for bank or third-party processing delays.

Non-Refundable Circumstances
No refunds will be issued in cases including (but not limited to):

• Breach of house rules or these Terms

• Failure to complete guest verification

• Denied check-in due to false or misleading information

• Behaviour resulting in termination of the stay

8. Cleaning & Condition of Property

The property must be left in a tidy and reasonable condition.

Excessive mess, waste, or misuse of the property may result in additional cleaning or disposal charges.

9. Maintenance & Access

Guests must notify us promptly of any maintenance or safety issues.

We reserve the right to access the property where reasonably necessary for:

• Emergency repairs

• Safety concerns

• Property protection

Reasonable notice will be given where possible.

10. Liability & Guest Responsibility

Guests stay at the property entirely at their own risk.

We accept no liability for:

• Loss, theft, or damage to personal belongings

• Injury or accidents unless caused by our proven negligence

• Disruption caused by events outside our reasonable control (including utility failures, weather events, or third-party issues)

11. CCTV

External CCTV will be in operation at all of our properties for security and crime prevention purposes.
Cameras are never installed in internal or private areas.

12. Privacy & Data Protection

Personal data is collected and processed in accordance with UK GDPR.

Full details are set out in our Privacy Policy, available on our website.

13. Termination of Stay

We reserve the right to terminate a booking immediately and without refund where:

• These Terms or house rules are breached

• False or misleading information is provided

• Behaviour poses a risk to people, property, or neighbours

• Illegal activity is suspected

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Company Details

Blooming Property Services Ltd
Registered in England and Wales (Company No. 15916758)
Suite 2a, 6th Floor Cobalt Square
83–85 Hagley Road
Birmingham
B16 8QG

Email: [email protected]

16. Last Updated

Last updated: 02.01.2026